SKU: 58152706454

Provide Home & Community Support Services (Refresher)

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Description

Provide Home & Community Support Services (Refresher)COURSE OVERVIEW: Welcome to the course, Provide Home & Community Support Services. This program is designed to equip you with the necessary skills and knowledge to deliver high quality care and support to individuals in their homes and community settings. This course is essential for professionals working in the community care sector, including support workers, caregivers, and healthcare assistants, where providing personalised and compassionate care

COURSE OVERVIEW:

Welcome to the course, Provide Home & Community Support Services. This program is designed to equip you with the necessary skills and knowledge to deliver high-quality care and support to individuals in their homes and community settings. This course is essential for professionals working in the community care sector, including support workers, caregivers, and healthcare assistants, where providing personalised and compassionate care is paramount.

In Section A, participants will delve into the legal and ethical considerations essential for providing home and community services. This includes understanding codes of practice, basic home fire safety, dignity of risk, duty of care, privacy, confidentiality, and disclosure, practice standards, work role boundaries, and work health and safety. Participants will also learn about relevant organisation policies and procedures, personal and property security procedures, relevant policies and programs, implications for work in the sector, and indicators of abuse and neglect. This foundational knowledge ensures that participants are equipped to navigate the complex ethical and legal landscape while delivering care and support.

In Section B, participants will develop practical skills for delivering home and community support services effectively. This includes reading and interpreting individual plans and goals, confirming required equipment and processes, preparing for visits, and following organisational procedures to assure the person of their identity before entering the house.

Participants will also learn effective communication strategies, hazard identification and risk management, negotiation skills, compliance with duty of care requirements, maintaining confidentiality, reporting observations to supervisors, and completing documentation accurately and efficiently.

Moreover, participants will learn to deal with ethical dilemmas, behaviours of concern, and possible abuse or neglect, ensuring the safety and well-being of individuals receiving care.

In addition, participants will learn how to provide services to individuals in different home or community support settings. They will learn how to use appropriate interpersonal skills to establish positive relationships with individuals, seek clarification of tasks, interpret and follow instructions, and ensure the delivery of person-centred care and support.

By the end of this course, participants will be equipped with the expertise and professionalism necessary to provide exceptional home and community support services, respecting the dignity, autonomy, and rights of individuals while ensuring their safety, well-being, and quality of life.

This course is designed to align with the content outlined in the Nationally Recognised Unit of Competency CHCHCS001.

LEARNING OUTCOMES:

By the end of this course, you will be able to understand the following topics:

Section A: Knowledge

·       Legal and ethical considerations for providing home and community services, including Codes of practice, Basic home fire safety and associated state/territory smoke alarm legislation, Dignity of risk, Duty of care, Privacy, confidentiality and disclosure, Practice standards, Work role boundaries – responsibilities and limitations, Work health and safety

·       Relevant organisation policies and procedures and how to access them

·       Personal and property security procedures

·       Relevant policy and programs

·       Implications for work in the sector

·       Indicators of abuse and/or neglect

Section B: Performance Tasks

·       Read and interpret individual plan, goals and confirm required equipment, processes and aids

·       Confirm purpose and time of visit with the relevant person

·       Prepare equipment, resources and/or documents required for the purpose of the visit and contingencies

·       Follow organisation’s procedures to assure the person of your identity before entering the house

·       Communicate with the person to provide information, clarify purpose of visit and confirm the person’s consent

·       Provide opportunity for the person to identify and express any issues or concerns in relation to the visit and/or associated matters

·       Engage appropriately with others in the place of residence in accordance with organisation policies

·       Check for hazards to own and others’ health and safety and implement controls to manage risk

·       Negotiate how to best implement the individual plan to suit the person within organisation procedures and respecting that the work setting is the person’s home and personal space

·       Comply with duty of care requirements of role in relation to the person and any other people

·       Demonstrate respect and sensitivity toward the person and their place of residence

·       Deal with ethical dilemmas, behaviours of concern, possible abuse and/or neglect in accordance with relevant policies and procedures

·       Maintain confidentiality in accordance with legislation and organisation policy and procedures

·       Comply with the organisation’s reporting requirements, including reporting observations to supervisor

·       Complete and maintain documentation according to organisation policy and protocols and using technology required in the workplace

·       Ensure any arrangements for follow up visits are recorded and implemented

·       Provide services to individual/s in at least 2 different home or community support settings.

·       Use appropriate inter-personal skills:

o   establishing a positive relationship with the individual

o   seeking clarification of tasks

o   interpreting and following instructions

COURSE DURATION:

The typical duration of this course is approximately 2-3 hours to complete. Your enrolment is Valid for 12 Months. Start anytime and study at your own pace.

ASSESSMENT:

A simple 10-question true or false quiz with Unlimited Submission Attempts.

CERTIFICATION:

Upon course completion, you will receive a customised digital “Certificate of Completion”.

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SKU: 58152706454

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4.2 ★★★★★
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Product Reviews
L
Verified Purchase
Lisa B.
Cuba, US
★★★★★ 5
OUTSTANDING
Format: Kindle
This was very, very good. The world is vast and characters are complex. There is a good plot with a whole lot going on. This is well written. Good twists and turns and some heart breaking moments. You will love these characters, they have heart and loyalty. I am hoping that there will be several more books. We've yet to see anything from the Sea Court but only a mention of them here and there. The Wood Court was given a quick couple of scenes, and only as far as some warriors, we've yet to enter their court and the Shadow Court, I'm not sure if they will be a force for good or bad, but they definitely will play a much bigger role moving forward. This is primarily the Ice and Air Courts. Told in multiple views, which I loved, it gives you a chance to see things from different eyes. There's alot of political maneuvering and deception. I loved it and will pick up the next book as it becomes available. If you like The Fae and the courts, you should love this. I think the author has mucn in store for us.
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Reviewed in the United States on March 8, 2020
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Jessika
Louisville, US
★★★★★ 4
Definitely worth the read!
Format: Kindle
After taking a deep breath and taking in that wicked twist of an ending, I have finally composed myself. My first thought when I started this book was that I love Reyna's character. I was intrigued by her connection with her familiar and the Ruin that is plaguing her land. It came as no surprise that she took her sister's place in an attempt to protect her. When they reach the Air Court everything slows down. This is where it was iffy for me. First of all, I like multiple POV's in books however 7 is a bit much. It starts to interrupt the story line. I felt like I was finally making progress connecting with one character, then it was switched to another person. I felt they all had necessary or pertinent information but not necessarily were they all POV worthy. The only other thing that annoyed me was that Reyna constantly was " trapped." She would rush off without thinking, only to need rescuing. She is brilliant in a fight, but she really doesn't think through anything. Lorcan is amazing. I know he might be on the "bad" list, but his background is so interesting. Eislyn(Reyna's sister) is really so sweet, but calculating. I enjoyed her and Thane's dialogue. The author did an amazing job with the imagery in this book. Everything was so detailed it was easy to fall into the scene. I love unexpected twists and while part of the ending I expected, I wasn't expecting how it took place. All in all, I found it very entertaining and I am very invested in continuing this series. Favorite quotes: "The truth may be twisted but never false." "Who was she if she was not the enemy of the Air Court? What was her purpose of she no longer has that?" "In a war-torn land, love was always a lie."
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Reviewed in the United States on March 4, 2020
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KAB
Lake Worth, US
★★★★★ 5
Great Read!!! Great story!!!
Format: Kindle
The series is long, but Ms. Wolfhart does a fantastic job of weaving this tale while bringing so much to the characters. Surprises and plot twists along the way to keep you intrigued. There is some graphic sex, but is no way the focal point. Grammar was excellent (a rare find with a lot of self publishers) with only a few noted errors. I rarely give 4 stars, let alone 5.
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Reviewed in the United States on April 30, 2021
E
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Elisa
Chelsea, US
★★★★★ 3
Sadly, DNF
Format: Kindle
I read this thru KU. I LOVED the synopsis. And then I began reading... and it was a DNF at 68% after picking it up and putting it down several times because I really loved the main female character. *****SPOILERS***** Pros: The world is unique, intriguing and fun. The primary female character is bad-a** but not a b*tech or a mary sue. The primary female has depth. I really want to know what happens to her even tho it's been weeks and I don't remember her name. The villains to the point I read are pretty good -- an ever present threat of mysterious and possibly many culprits. Cons: Way, way too many points of view. I stopped counting at 7. It's the prime reason why I don't care about most of the characters or remember their names even when I like them. There's just too many points of view so almost none of the characters have enough book space for the author to properly develop them. This literally killed the book for me. Actually it killed my desire to read. For weeks. The main male is more villain than hero. He agreed to marry the main female then locks her up & eschews her for her sister, all while bad mouthing her as unfit to rule when he never spent any time with her getting to know her. He is actually unfit to rule as he is blind to the woes of his own kingdom and starts off a peace mission to secure a ceasefire through marriage by murdering an inn full of people in her country for no real reason. Plus, he constantly makes promises he does not keep. And it's gross of him to pine for the sister behind the main female's back. ***** As much as I really wanted to see what happened to the main female character, it wasn't enough for me to keep trying to slog thru this book. There was a lot of potential here that just fell short. Hence, 3 stars.
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Reviewed in the United States on June 19, 2021
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MaryBeth K
Pawtucket, US
★★★★★ 5
Fae Courts with High Intrigue
Format: Kindle
This book is one that just builds and builds and then surprises you to no end. You may think you know the villains and then you are jolted in another direction. Princess Reyna is a real gem, strong of character, a fierce fighter, and loyal to her family and kingdom. Just when you think she and Lorcan, well you know, the plot is flipped. Can't wait to see where this goes in book two.
WAS THIS REVIEW HELPFUL?YesReportShare
Reviewed in the United States on July 7, 2023

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